Internal Communication

Strategy must cascade from top-level decision makers to front-line workers in consistent ways. For managers and staff to contribute to an organization’s goals, a clear agenda must be established.

In the past, communication resided solely in the realm of Human Resources. Personnel issues dominated internal discussions. Today, well-functioning organizations demonstrate greater interaction and dialogue across functions. Balanced and interrelated information among management and their front-line employees improve the efficiency and consistency of operations.

Fostering Effective Internal Communication

Personal and authentic communication among teams improves internal communication by creating more direct and open work environments. Better internal communication starts with a focus on how nuclear professionals operate day-to-day. Three areas of proven practices stand out for their positive impact on effective outreach to stakeholders of all types:

1. Capacity Building: When management understands the need for two-way communication, the priority to share information to meet goals cascades throughout the organization. Regular interaction helps to maintain many modes for information sharing. Programme leaders can offer and respond to feedback from employees.
2. Internal Ambassadors: A clear agenda helps managers and front line employees share cascading objectives. When individual employees can express how their work serves common goals and objectives, participation improves. Casual conversations with friends and family help reinforce and extend positive organizational messages.
3. Safety Culture: Some characteristics and attitudes help establish the overriding priority of safe behaviors and operations within industrial settings. Attention to safety-related matters represents another important aspect of internal communication.