If you would like to learn more about the IAEA’s work, sign up for our weekly updates containing our most important news, multimedia and more.
Patient Journey Audit and Customer Surveys
Quality standards in health care are constantly improving, and it is crucial that knowledge and experience in the use of quality management (QM) tools grow accordingly. Therefore, the International Atomic Energy Agency (IAEA) has developed and supports the implementation of the QUality Audits in Nuclear Medicine (QUANUM) program. The QUANUM portfolio comprises several components, including the “QUANUM self-assessment and audit-tool”, a “Staffing needs calculator” and a book titled “The Basics of Quality Management for NM Practices”.
The IAEA Patient Journey Audit Tool (IAEA-PJAT), the Patient Satisfaction Survey and the Referrer Satisfaction Survey are comprehensive and user-friendly tools that can be tailored to suit the needs of nuclear medicine (NM) practices worldwide. They have been added to the QUANUM portfolio.
By offering these comprehensive and user-friendly tools, the IAEA aims to foster a culture of continuous improvement in NM practices worldwide. Through self-assessment and data-driven decision making, NM departments can enhance the quality of their services, ensuring that they align with the highest global standards. Ultimately, the implementation of these audit tools will contribute to the enhancement of patient-centred care and reinforce the importance of QM in NM.
You can download them below in three formats: editable form as a Word document, PDF version to fill out digitally, or PDF version for printing.
IAEA Patient Journey Audit Tool
Digital PDF
Print version
The IAEA-PJAT is designed to enable nuclear medicine departments to monitor quality indicators in all the phases of the patient journey, ranging from the initial request or referral assessment and procedure justification to the distribution of the results. It includes several questions covering the Patient Journey within the department, but NM departments have the flexibility to adapt the audit tool by tailoring the questions to align with their specific service provision.
Patient Satisfaction Survey
Editable Form
Digital PDF
Print version
The Patient Satisfaction Survey aims to collect feedback directly from patients, allowing NM Departments to better understand their needs and expectations. These surveys should be translated into local languages and can be conducted at regular intervals to monitor patient satisfaction, or they can be carried out continually to proactively enhance patient satisfaction on an ongoing basis.
Referrer Satisfaction Survey
Editable Form
Digital PDF
Print version
The Referrer Satisfaction Survey serves as a valuable tool to enhance communication between NM departments and the clinicians who utilize their services. Furthermore, it aids in identifying potential gaps in service delivery by identifying the need for additional new studies or treatments or the modification of internal procedures. Furthermore, it gives referring clinicians the opportunity to confidentially express any concerns. It is recommended that these surveys should be done yearly or biannually.